Privacy Policy

The trust you place in us means everything. At Revival Animal Health, we believe in your right to privacy and in being transparent about our privacy practices. This policy covers how we handle your personal information when you interact with Revival Animal Health, RevivalAnimal.com and use any of our associated products or services (referred to as “Services” going forward.) We gather personal information as a means to better your experience and further our relationship with you. We work hard to provide only relevant communications and treat you as we ourselves would like to be treated. Thank you for entrusting us with your data.

Accepting our Privacy Policy

By using Services from Revival, including RevivalAnimal.com, you agree to allow Revival Animal Health, Inc. to process your personal information and you confirm that you have read and understand this policy. If you do not agree with the way we use your information and the reasons we do so listed in this policy, you should not use the Services. Revival Animal Health, Inc. cannot be held responsible for the privacy practices or policies of affiliated third parties or apps associated with the Services.

Our Commitment to Your Personal Privacy


We take all appropriate steps to keep your personal information confidential. Those steps include limiting access to our customer information databases, communicating this policy statement to all employees and establishing and enforcing penalties for violating this statement.

We do not sell, rent, or give away our customers' personal information to other companies for use in selling others' products or services. When we do contract with another company to market our Services, we insist on binding agreements to protect our customer information. We vigorously enforce all privacy agreements we have with other companies to the best of our ability.

We communicate with you via email or other online delivery devices only if you opt in to receive those communications. If you are receiving our communications in error or no longer desire to receive them, please contact us and we will remove you from our lists promptly.

Information Collected

As you use our Services, personal information is collected in a variety of ways. In many cases, you can choose what information you provide but sometimes specific information is required and data can be collected in other ways, too.
When you set up an online account with Revival, you’ll be asked to provide necessary information to fill orders, including a valid email address. You have access to this information in your online account settings and can update it at any time. We use this information both for transactions and to make your shopping experience more relevant. Some other examples of when we collect personal information or other data include:

  • When you opt in to our email list.
  • When you interact with us on social media.
  • When you browse products or content at RevivalAnimal.com.
  • When you interact with our emails, advertising, or other online materials.
  • When you sign up to receive our catalog.
  • When you opt in to receive SMS messages.
  • When you join our community or participate in loyalty programs.
  • When you interact with an affiliated third party.
  • When you interact with a Live Chat operator on our site.
  • When we process data.

Sometimes the information collected is not information you provide. We use cookies to automatically collect and record information from your browser or mobile device when you visit RevivalAnimal.com or use other Services. Cookies are small bits of data that your browser sends to a server to allow a website or application to recognize your browser. Examples of information collected by cookies includes which pages you visit, your IP address, device or browser type, and other data. The information is collected automatically during your visit and stored in secure log files. This data can be cross-referenced with other information from Revival or third parties. Data can be collected across multiple devices and combined with other information we or third parties have about you and your activity.

How Information is Used

Some ways we might use information by cookies include: to create a more relevant shopping experience, to prevent fraud, to analyze user experience, and to tailor communications. Cookie technology is required to keep your information stored on the site safe, store your permissions, and provide authentication. We also use cookie technologies to remember your account and user preferences or customize product recommendations. Other examples of how we use these cookies include social networks, marketing services, site performance/Google Analytics, and online advertising.

Manage Cookies

If you’d prefer to limit the use of cookie technologies you can take some steps to control certain cookies. One way is to opt out of cookies on your browser, usually by accessing the Options or Preferences menu. You can also opt out of third party networks and interest-based advertising by visiting the following sites:
TrustArc
Digital Advertising Alliance
National Advertising Initiative

Some people also choose to employ a third party tool to manage third-party cookies and other web technologies. While we cannot endorse the integrity of any specific service, some popular privacy companies are Ghostery and AdBlock Plus.

Order Information Privacy and Credit Card Security

We currently use the Secure Sockets Layer (SSL) protocol to safeguard your order and payment information, including your credit card number, during online transactions. We believe SSL to be a very safe encryption method and in addition employ Hyper Text Transfer Protocol Secure (HTTPS), a service which ensures that all communications between your browser and our website are encrypted.
To protect your payment information, we use credit card tokenization, a highly effective data security process by which the primary credit card number is replaced with a surrogate value called a token, thereby restricting the exposure of sensitive information. 

To protect your information once your transaction is complete, Revival Animal Health, Inc. stores your information on an off-line server stored securely behind our firewall. There is no external access to this information and its internal access is strictly monitored.

For your protection, never put your credit card number or other sensitive information in unencrypted e-mail. In the extremely unlikely event that we ever do suspect a customer's credit card number has been intercepted, we will immediately notify the customer.


Terms and Conditions

Your use of our Services is subject to these Terms of Use (these "Terms"). We may modify these Terms at any time without notice to you by posting revised Terms on our sites. Your use of our Services constitutes your binding acceptance of these Terms, including any modifications that we make.

Some of the Services may be subject to additional posted conditions. Your use of those Services is subject to those conditions, which are incorporated into these Terms by reference. In the event of an inconsistency between these Terms and any additional posted conditions, the provisions of the additional conditions shall control.

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

  • Restrict, suspend, or terminate your access to all or any part of our Services
  • Change, suspend, or discontinue all or any part of our Services
  • Refuse, move, or remove any material that you submit to our sites for any reason
  • Refuse, move, or remove any content that is available on our sites
  • Deactivate or delete your accounts and all related information and files in your account
  • Establish general practices and limits concerning use of our sites

You agree that we will not be liable to you or any third party for taking any of these actions.

You understand and agree that our Services may include communications such as service announcements and administrative messages from Revival or our partners and that these communications are considered part of the Services. You will not be able to opt out of receiving these types of messages. You also understand that our Services may include advertisements.

Content on our sites

Our sites include a combination of content that we create, that our partners create, and that our users create. All materials published on our sites, including, but not limited to written content, photographs, graphics, images, illustrations, marks, logos, sound or video clips, and Flash animation, are protected by our copyrights or trademarks or those of our partners. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on our sites in whole or in part. If you would like to request permission to use any of the content on our sites, please review our copyright notice and visit our Permissions and Reprints sections.

You are solely responsible for all materials, whether publicly posted or privately transmitted, that you upload, post, email, transmit, or otherwise make available on our sites or other media properties ("Your Content"). You certify that you own all intellectual property rights in Your Content. You hereby grant us, our affiliates, and our partners a worldwide, irrevocable, royalty-free, nonexclusive, sublicensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, distribute, and publish Your Content and subsequent versions of Your Content for the purposes of (i) displaying Your Content on our sites or other media properties, (ii) distributing Your Content, either electronically or via other media, to users seeking to download or otherwise acquire it, and/or (iii) storing Your Content in a remote database accessible by end users, for a charge. This license shall apply to the distribution and the storage of Your Content in any form, medium, or technology now known or later developed.

Our site contains content that we create as well as content provided by third parties. It also includes information about products and services offered by parties other than Revival Animal Health, Inc.  Although we do our best to provide the most accurate, helpful information, we cannot guarantee the accuracy, integrity, or quality of the content on our sites. Please do not rely on any of this content in place of quality veterinary care. Without limitation, we are not responsible for postings by users in the user opinion, message board, or feedback sections of our sites.

Despite our best attempts, you may be exposed to content that you find offensive, indecent, or objectionable or that is inaccurate, and you bear all risks associated with using that content. We have the right, but not the obligation, to remove any content that may, in our sole discretion, violates these Terms or that is otherwise objectionable.

Copyright

All editorial content and graphics on our sites are protected by U.S. copyright, international treaties, and other applicable copyright laws and may not be copied without the express permission of Revival Animal Health, Inc., which reserves all rights. Reuse of any of Revival Animal Health editorial content and graphics for any purpose without Revival Animal Health's permission is strictly prohibited.

Permission to use Revival Animal Health content is granted on a case-by-case basis. Revival Animal Health welcomes requests. Please visit our contact us page to submit a request.

DO NOT copy or adapt the HTML or other code that Revival Animal Health creates to generate pages. It also is covered by Revival Animal Health's copyright.

As a regular part of our business, Revival Animal Health displays advertisements and product listings from a wide variety of companies. Revival Animal Health is not in a position to arbitrate disputes between the owners of intellectual property rights and companies who advertise or list their products on our sites.

As a courtesy to owners of intellectual property rights, we are willing to perform a limited investigation of reasonable complaints. However, we provide no guarantee that we will remove the allegedly infringing materials from our site.

We encourage the owners of intellectual property rights who believe their rights are being infringed by a company who advertises or lists its products on our site to resolve their disputes directly with that company.

Permissions and Reprints Personal, non-commercial use

You may download, reformat, and print Revival Animal Health’s content for your personal, non-commercial use. You may also include excerpts or limited portions of Revival Animal Health’s information in printed memos, reports, and presentations. We ask only that you attribute this information to us by including "Used with permission from Revival Animal Health, Inc., Copyright 20__. All rights reserved" and include a link to the full piece of content or our home page, RevivalAnimal.com. When possible, please use the appropriate byline included with the article to indicate authorship.

Links

You may link from another site to Revival Animal Health’s online content, including reviews, articles, features, and video and audio clips. 

Other reproductions

Any other reproduction of Revival Animal Health’s content requires permission from us, and some forms of reproduction will require you to pay a licensing fee. All commercial uses of Revival Animal Health’s content require our permission, including the following:

  • Use of Revival Animal Health’s content in advertisements or promotions
  • Use of Revival Animal Health’s trademarks or logos (excluding award logos)
  • Use of Revival Animal Health’s original online content, including articles, videos, graphics, copy, audio, layout and code on any other website

How to get permission

Please submit a permissions request to info@revivalanimal.com. Include a link for the specific content you are interested in and how the content will be used. 

For information regarding hard-copy reprints, contact: 
Marketing Department
Revival Animal Health, Inc.
1700 Albany Place SE
PO Box 200
Orange City, IA 51041-0200
712.737.5555

In all cases, if permission is granted, stories must be reproduced in their entirety, unedited, and accompanied by the following copyright statement and credit: "Used with permission from Revival Animal Health, Inc., Copyright 20__. All rights reserved." We ask that you include a link, logo, and byline when possible. To use content from a third party, such as a manufacturer, featured in one of Revival’s media properties, you will need to contact the content creator. This does not apply to user generated content in the form of reviews, etc.

Arbitration

Revival Animal Health may elect to resolve any controversy or claim arising out of or relating to these Terms by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Orange City, Iowa, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Orange City, Iowa, necessary to protect the rights or the property of you or Revival Animal Health, Inc. (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

Miscellaneous

We may be required by state or federal law to notify you of certain events. You hereby acknowledge and consent that such notices will be effective upon our posting them on our sites or delivering them to you through email. If you do not provide us with accurate information, we cannot be held liable if we fail to notify you.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our sites or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

These Terms, including all terms, conditions, and policies that are incorporated into these terms by reference, constitute the entire agreement between you and Revival Animal Health and govern your use of our sites, superseding any prior agreements that you may have with us.

These Terms shall be construed in accordance with the laws of the State of Iowa, and the parties irrevocably consent to bring any action to enforce these Terms before an arbitration panel or before a court of competent jurisdiction in Orange City, Iowa if seeking interim or preliminary relief or enforcement of an arbitration award.

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Terms shall continue in effect.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with Revival Animal Health, Inc., please contact us at (800)829-2138 or cs@greatcompanions.com.

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