*Some Ground Orders May Be Delayed. Current Phone Hours 8 AM - 4:30 PM CST Mon-Fri; 8 AM - 4 PM CST Sat*

Contact Us

Thank you for visiting Great Companions! All of our products are available here on our website, and your satisfaction is key to our success. Convenient features including LiveChat (hours below), fax, and email assistance, as well as our knowledgeable pet healthcare specialists, set us apart.

Is your bird head over tail about his new food? Raving about some great advice from a customer service representative? Thrilled with tantalizing toys or treats? We want to hear from you! Write a product review or drop us a line - good or bad - and we will get back to you!

3 Easy Ways to Contact Customer Service:

1. By phone: 800.829.2138

2. Via Fax: 800.734.4750

3. Or email: cs@greatcompanions.com

Write us at:
Great Companions
PO Box 166
Orange City, IA 51041
Attention: Customer Service

If there is a problem with the website, or if you experience an issue ordering, please contact our customer service representatives or email us at gcwebmaster@greatcompanions.com.

Business hours (Central Standard Time):
8:00am to 4:30pm Monday-Friday (temporary hours change due to COVID-19 challenges)

8:00 am to 4:00 pm Saturday
Walk-In Order Pickup: 8:00am to 4:00pm Monday-Friday. ***Please note that starting Wednesday, March 18th, Revival/Great Companions will be closed to visitors and walk-in customers due to COVID-19 social distancing precautions until further notice. If you have placed an order and would like to pick it up from our facility in Orange City, please call us at (800)786-4751 and a Pet Care Pro can coordinate us bringing the order outside to your vehicle. Thank you for your understanding and cooperation.***

Live Chat hours(Central Standard Time):
8:00 am to 4:30 pm Monday-Friday

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