100% Picky Bird Guarantee
Your bird is beautiful and one-of-a-kind. We get that. But we also get that fids (feathered kids) can be picky...very picky! A toy or treat that one bird loves may turn up the beak of another.
At Great Companions, we guarantee that both you and your finicky feathered friend will be 100% satisfied with every item you buy. In other words, if you or your bird are not completely happy with a product, just return it and you will get your money back! Yep, that's right, you can get either an in-store credit, exchange, or refund. Our mission is to make it right for you and your fid. Visit our Frequently Asked Questions page for more details on our 100% Picky Bird Guarantee.
Return Info: If for any reason at all your bird wasn't blown away by the amazing item you bought simply call 800-829-2138. All you'll need to do is ask for a return authorization number and instructions. We need to know what items you are returning and the reason for the return. Don't worry, "Picky Bird" is a perfectly acceptable reason for a return! Items returned within the first 30 days will receive an in-store credit, exchange, or full refund. Products returned after 30 days are subject to a 20% restocking fee. Products returned after 60 days are subject to a 30% restocking fee. Sorry, but we are unable to accept product returns after 90 days. Drop ship items may require a 15% restocking fee.
Our commitment to customer satisfaction helps us soar above the competition. Whether this is your first time ordering with us or your bird has learned how to say "Great Companions Please!", we make every effort to provide the most knowledgeable bird information, caring customer service, and the highest quality products every time.
Our expert Pet Care Pro's are here for you both on the phone and online. Whether you need to place an order, return an order or just ask a question, give them a call at 800-829-2138 or use our Live Chat option on our website. You and your bird also don't want to miss checking out our informational bird articles on our website. Great Companions strives to build a life-long fantastically feathered relationship with you and your bird!