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Customer Service

We always guarantee you and your pet's satisfaction with every item you buy. If you're not completely happy with a product, just return it for an exchange, a refund or credit of the full product cost.
We have a long-standing commitment towards customer satisfaction. We value our customers and want to assure everyone that our team is diligent in its pursuit to satisfy every customer we serve. See our Frequently Asked Questions for answers to questions that may arise before ordering from us. Feel free to contact us any time.

3 Easy Ways to Contact Customer Service:

1. By phone: 800.829.2138
2. Via Fax: 800.734.4750
3. Or email:

If there is ever a problem with the website or experience a problem ordering please contact our customer service representatives or email us at Great Companions welcomes your comments.

Write us at: Great Companions, PO Box 200, Orange City, IA 51041, Attention: Customer Service


While we make every effort to prevent errors, mistakes may occur. We reserve the right to correct typographical errors. Prices are subject to change without notice.