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Frequently Asked Questions: |
Payment Questions
* How can I pay for my order?
* Is it safe to use my credit card?
* Do you accept personal checks or money orders as payment?
* What is the billing address for my credit card?
* Do you charge sales tax?
* Can I place my order by phone?
Shipping Questions
*How much is shipping and handling?
* How will my order ship?
* How long will it take for my order to arrive?
* Is there any way to receive my order faster?
Canceling or Changing Orders
*How do I cancel / change my order?
Shopping Cart Questions
* How do I delete an item from my shopping cart?
* How do I order multiple quantities of the same item?
* How do I add different items to my shopping cart?
Returning Items
* What if I need to return an item?
Miscellaneous Questions
* Do I have to register to buy from you?
* Are there alternate ordering methods?
* How can I reach Customer Service?
*Click Here to read our Privacy Policy
How can I pay for my order?
We accept all Visa, Mastercard, American Express and Discover credit cards. Payment can be made with a personal check if you choose to mail in your order. Personal checks which are returned will be turned over for collection to Professional Systems, Mankato, MN, and will be assessed an additional $20.00 collections fee. Outside the US, please pay by certified funds.
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Is it safe to use my credit card? YES. At Great Companions we believe that all Internet transactions should be convenient, reliable and secure. When you use our secure checkout you can be assured that all of your personal information remains secure. Your personal information, including your credit card number is passed to us via a secure channel called a Secure Socket Layer (SSL). This high-grade encryption ensures that no one can intercept your credit card information while it is in transit from your computer to our webserver. Once we receive your information it is stored on a computer that is NOT connected to the Internet. This ensures that your information cannot be accessed while it is waiting to be processed. If you still have concerns about ordering products over the Internet, please call us at 1-800-829-2138 to place your order.
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Do you accept personal checks, money orders, or bank checks as payment?
YES. Payment can be made with a personal check, money order or bank check if you choose to mail in your order. Personal checks which are returned will be turned over collection to Professional Systems, Mankato, MN, and will be assessed an additional $20.00 collections fee. Outside the US, please pay by US certified funds.
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What is the billing address for my credit card?
Your billing address is the address that is listed on your credit card account. It is also the address where your monthly credit card statement is mailed. Credit Card Verification Your order will be subject to credit verification. Our system will check the address you give us with the address your credit card company has on file. If the information you provided does not match with your credit card company's records, your order will be delayed. We will need to speak to you and contact the bank that issued your credit card and verify the shipping/billing address information you provide. These policies are designed to protect our customers and business against credit card fraud.
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Do you charge sales tax?
Iowa residents only will be charged sales tax.
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Can I place my order by phone?
We encourage customers to place their order online because it is faster and more convenient. However, you may order by phone at 1-800-829-2138. If you need your order in a hurry, we can ship via UPS Next Day Air or Second Day Air to all 50 states and Puerto Rico. Please call customer service to receive accurate pricing and fastest service.
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How much is shipping and handling?
Shipping Rates
Use the subtotal of our order and the chart below to determine the shipping charges for your order.
| Order Value |
Charge |
| Up to $40.00 |
$8.95 |
| $40.01-$60.00 |
$10.95 |
| $60.01-$80.00 |
$12.95 |
| $80.01-$150.00 |
$14.95 |
| Over $150.00 |
$16.95 |
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How will my order ship?
All orders will be shipped by best available courier - either FedEx, UPS or US Postal Service. Orders to Alaska, Hawaii and Puerto Rico can be serviced by US Postal Service. Please call or email for shipping charges.
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How long will it take for my order to arrive?
General delivery time ranges from 4-10 business days from the date of your order, depending on your proximity to Minnesota.
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Is there any way to receive my order faster?
If you need your order in a hurry, we can ship via UPS Next Day Air or Second Day Air to all 50 states and Puerto Rico. Please call customer service to receive accurate pricing and fastest service.
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How do I cancel/change my order?
If you need to cancel or change your order, you can send e-mail to custserv@greatcompanions.com or call 1-888-241-6717 immediately. Please include your order number on all inquiries.
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How do I delete an item from my shopping cart?
To delete an item from your cart, just click on the "Remove" button next to the item.
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How do I order multiple quantities of the same item?
In your shopping cart there is a column labeled "Quantity". Type in the number for the quantity you wish to order and press the "Update Quantities" button. This will update your quantity and the subtotal for your order.
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How do I add different items to my shopping cart? Find a product you wish to purchase and click on the "Buy Now " button. This takes you to your shopping cart page. Click on the "Keep Shopping" button at the bottom of your shopping cart. Find another product you wish to purchase and click on the "Buy Now " button on the product description page. Continue this process until you have added all the items you wish to buy in your shopping cart.
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What if I need to return an item?
Any unused item may be returned within 30 days from the date of the order for a refund or exchange. Items must be in their original packaging in original condition. Used products and/or opened food products cannot be returned. Because of the nature of pets and pet toys, our toys cannot be guaranteed to last any specific length of time. Books, videos, computer software, CDs and cassettes may only be returned unopened in their original packaging, or if defective, exchanged for the same title. Shipping and handling charges are not refundable.
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Do I have to register to buy from you?
No, registering is entirely optional, and you do not have to register to buy anything from our store. However, registering does make shopping at our web site faster and more convenient because it saves your name, shipping and billing address so you don't need to type it in every time you order. In addition, registering is free and it allows you to save your shopping cart in case you decide to order at a later time.
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Are there alternate ordering methods?
Yes. You may also fax, mail or call in your order. Fax: 1-218-745-5050 Mail: PO Box 87, Warren, MN, 56762 Phone: 1-800-829-2138
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How can I reach Customer Service?
Please call our customer service department with your questions at 1-800-829-2138 between 8:00 AM and 5:30 PM Eastern Standard Time, Monday through Friday. You may also contact customer service via e-mail at custserv@greatcompanions.com 24 hours a day - seven days a week.
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OUR PRIVACY POLICY
Great Companions is sensitive to the private nature of information you provide to us over the Internet. Our Privacy Policy is designed to protect your personal information while at the same time giving you the opportunity to obtain interesting and useful information, products and services. When you purchase products or sign-up to receive our catalog or e-mail newsletter, you will be providing us with personal information. Personal information includes your name, phone number, address and e-mail address along with other information by which you can be personally identified. We also collect usage information from you when you visit us. Web site usage information is not identifiable information. It describes how our web site is used and navigated, including the number and frequency of visitors to each web page and the length of their stay. Web site usage information also includes the domain names of browsers that visit out web site, time of day the web site was visited and other non-personally identifiable information. If you provide us with your e-mail address, either on the web or over the phone, you will automatically be registered to receive our Great Companions newsletter. This e-mail newsletter includes special offers, notices of clearance and overstock items, as well as fun information. You may subscribe or unsubscribe to the e-mail newsletter at any time. We do not share or sell e-mail addresses. We occasionally make our customer list of names and addresses available to carefully screened companies and organizations whose products and activities might be of interest to you. If you prefer not to have your name shared with any other companies or organizations, just let us know. We will gladly accommodate your request. Send us an email at custserv@greatcompanions.com or call 1-800-829-2138. If you have any questions about our Great Companions Web Site or Privacy Policy, please send an e-mail to custserv@greatcompanions.com.
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